RNS Pickup RemindersOrders & pickup · by RN Solution
Stop chasing pickup orders by hand
You mark an order "Ready for pickup", and nobody comes. Shopify sent one notice; after that, staff resend it one order at a time while the shelf fills up. RNS Pickup Reminders does the chasing for you.
Coming soon to the Shopify App StoreHow it works
Free plan · Pro $15 a month · 14-day free trial · billed by Shopify
↑ the waiting list
How it works
- Choose the timing: after how many days to remind, the send hour, and pickup hours for each location.
- Mark orders "Ready for pickup" in Shopify as usual.
- Customers who haven't come get a friendly reminder. When they collect, press Picked up (or Mark collected in the app) and the reminders stop.
What you get
- Reminds customers about pickup orders they haven't collected yet
- You choose the days, the send hour and which days of the week
- Final notice with the date you'll hold the order until (Pro)
- Counter view lists every order waiting for pickup, oldest first
- Mark collected in one tap; reminders stop by themselves
- Pickup hours and a note per location in the email
Honest limits
What it can't do
- It doesn't resend Shopify's own notification; it sends its own reminder from your shop's name.
- Orders made ready before you installed the app aren't listed.
- Free reminds from one pickup location.
Plans and price
Free
$0
- 20 reminders a month
- One pickup location
- First reminder
Pro14-day free trial
$15 a month
- Unlimited reminders, every location
- Final notice, hold period and Overdue flag
Questions
Which orders get reminders?
Local pickup orders you mark Ready for pickup after installing the app. Orders made ready before you installed aren't listed.
How do reminders stop?
When you press Picked up in Shopify, or Mark collected in the app. Cancelled and archived orders stop too.
The email has no View your order button.
Shopify gives the order link only after the order changes once; most orders get it within minutes.
What does the app read about my customers?
The name and email on the order. Nothing else.
Set up and use
6 steps
- Install the app and choose a plan. Home checks that local pickup is on in Shopify (Settings › Shipping and delivery › Local pickup).
- Settings › Timing: first reminder after N days (default 2), count calendar days or only open days, send at (default 9:00 shop time), send on (default Mon–Sat). Pro: the final notice M days later (default 3) and the hold period (default 7 days).
- Settings › Locations: per pickup location, remind on/off, pickup hours and a note for the email. Free reminds from one location.
- Email templates: Reminder 1 and Reminder 2 · final notice, in the shop's wording and languages. Send yourself a test, then turn Test mode off in Settings.
- Mark an order "Ready for pickup" in Shopify as usual. It shows on Home with the date of its first reminder.
- When the customer comes, press Shopify's "Picked up", or "Mark collected" here (also on a phone, the counter view). Snooze, Don't remind and Send reminder now are in the row's ⋯ menu and drawer.
Learn more
- Guide: How to remind customers to collect local pickup orders in Shopify
- Help: email support@rnsapps.com with your store address. We answer within one working day.