RNS Copy Order EmailsCustomer emails · by RN Solution
Order email copies for the people who pay the invoices
Shopify sends each order email to one address. But a business customer's accounts team needs the confirmations too, and so might your warehouse or bookkeeper. RNS Copy Order Emails sends them a copy automatically.
Coming soon to the Shopify App StoreHow it works
Free plan · Pro $15 a month · 14-day free trial · billed by Shopify
↑ the copied email header
How it works
- Add the addresses: "always copy to" for every order, and up to 5 per customer, right on Shopify's customer page.
- A customer orders as usual.
- Each address gets a copy with the same order details, from your shop's name. Every copy is logged, with Resend.
What you get
- Copies order emails to extra addresses: accounts, warehouse, bookkeeper
- Set addresses per customer, or for every order
- Edit a customer's copy list right on their Shopify page
- B2B: every contact of a company shares one list
- Shipping, cancel and refund copies on Pro
- Every copy logged, with Resend and Send to a different address
Honest limits
What it can't do
- Apps can't add a CC to Shopify's own emails, so the app sends its own copy.
- Shipping, cancellation and refund copies are on Pro; Free copies order confirmations.
- The customer's own email address is never copied.
Plans and price
Free
$0
- 20 copies a month
- Order confirmation copies
Pro14-day free trial
$15 a month
- Unlimited copies
- Shipping, cancelled and refund copies, a copy to you
Questions
Where do I add a customer's copy addresses?
In the app (Customers › Add customer) or on Shopify's customer page under Metafields › Copy order emails to. Pin that field once (View definitions › pin) so staff see it.
Is the customer's own email copied?
No. Copies go only to the extra addresses.
Which emails are copied?
Order confirmation on every plan; shipping confirmation, cancellation and refund on Pro (tick them in Settings).
What does the app read about my customers?
Their name, email and copy addresses, and for business customers their company's contacts.
Set up and use
5 steps
- Install the app and choose a plan. Test mode is on at first: copies are logged, nothing is sent.
- Add addresses: Settings › Always copy to (e.g. the warehouse, every order), and/or per customer on the Customers page (Add customer → search → "Copy order emails to", up to 5, comma-separated). The same field shows on Shopify's own customer page (Metafields card), so staff can edit it there too. B2B: every contact of a company shares the lists (setting, on by default).
- Check the wording in Email templates (4 tabs: Order confirmation; Pro: Shipping confirmation, Order cancelled, Refund) and send yourself a test. Turn test mode off in Settings.
- Every order email Shopify sends (order placed; Pro: shipped with tracking, cancelled, refunded) is copied to each address, never to the order's own email. Home lists every copy with where it went and why; a row opens the copy as sent, its timeline, Resend and Send to a different address.
- Pro: tick the later emails in Settings › Shipping, cancel and refund copies (off at first).
Learn more
- Guide: How to CC order emails to a customer's accounts team in Shopify
- Help: email support@rnsapps.com with your store address. We answer within one working day.